Privacy Policy

ProtonVix Limited ("ProtonVix", "we", "us") is committed to protecting the personal data of our website visitors, prospective clients, and clients. This policy explains what data we collect, how we use it, and your rights under applicable law — including the UK GDPR, EU GDPR, and relevant data protection laws in Australia and the UAE.

1. Who we are

ProtonVix is a Zoho implementation specialists providing technology consulting, configuration, integration, and support services to international businesses. Our primary place of business is the United Kingdom. Enquiries regarding this policy should be directed to: info@protonvix.com

2. What data we collect

When you interact with our website or contact us directly, we may collect:

• Name, job title, company name, and contact details (email, phone) when you submit an enquiry form
• The content of messages you send us via our contact form or email
• Technical data such as your IP address, browser type, pages visited, and time spent on pages (via analytics tools)
• Cookie preferences and consent records

We do not collect sensitive personal data (health, financial, or biometric information) through this website.

3. How we use your data

We use your personal data to:

• Respond to your enquiry and provide information you've requested
• Schedule and conduct strategy calls or consultations
• Fulfil contractual obligations where we have entered into a service agreement
• Improve our website and marketing through aggregated analytics
• Comply with our legal and regulatory obligations

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

4. Legal basis for processing

Where applicable under UK/EU GDPR, we rely on the following legal bases:

• Legitimate interests — responding to enquiries and improving our services
• Contractual necessity — processing data required to deliver agreed services
• Consent — for analytics cookies and marketing communications (where separately obtained)
• Legal obligation — where required by applicable law

5. Cookies

We use cookies to understand how visitors use our website and to improve your experience. You can manage your cookie preferences via the cookie banner displayed on your first visit. Essential cookies required for site operation cannot be disabled.

6. Data retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data from non-converting prospects is deleted after 24 months. Client project data is retained for 7 years for legal and financial compliance purposes.

7. Data sharing

We share your data only with:

• Zoho Corporation — our primary software platform (their data processing terms apply)
• Service providers who help us operate this website (hosting, analytics), each under contractual data processing agreements
• Legal or regulatory authorities when required to do so by law

8. International transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place (Standard Contractual Clauses or equivalent adequacy decisions).

9. Your rights

Under UK/EU GDPR, you have the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also request data portability. To exercise any of these rights, contact us at info@protonvix.com. If you have an unresolved concern, you have the right to lodge a complaint with your local supervisory authority (in the UK: the Information Commissioner's Office).

10. Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact

For all privacy-related enquiries: info@protonvix.com